Cancellation and Refund Policy

1. Cancellation Policy

Unbox School believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that the Unbox School marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.

2. Refund Policy

When you buy our products/services, your purchase is covered by our 7-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund.

To request a refund, simply contact us with your purchase details within 7 days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service.

Refunds are processed within 5-7 working days and will be credited back to the original payment method.